Technical Support and Service Desk


  • Help Desk Support
  • Desktop Support
  • IT Support Specialist
  • IT Support Technician
  • IT Support Engineer
  • IT Support Analyst
  • IT Helpdesk Analyst
  • IT Service Desk Analyst
  • IT Service Desk Engineer
  • IT Service Desk Manager
  • IT Service Desk Team Lead
  • IT Service Delivery Manager
  • Technical Support Engineer
  • Technical Support Analyst
  • Technical Support Specialist
  • Technical Support Consultant
  • Technical Support Manager
  • Technical Support Team Lead
  • IT Operations Support Specialist
  • IT Operations Support Analyst
  • Desktop Support Technician
  • Desktop Support Specialist
  • Desktop Support Analyst
  • Desktop Support Manager
  • Application Support Analyst
  • Application Support Engineer
  • Application Support Specialist
  • Software Support Analyst
  • Network Support Technician
  • Network Support Engineer
  • Network Support Specialist
  • Network Support Analyst
  • Network Support Manager
  • Infrastructure Support Engineer
  • Infrastructure Support Analyst
  • Infrastructure Support Specialist
  • Systems Support Technician
  • Systems Support Analyst
  • Systems Support Engineer
  • Systems Support Specialist

Great at finding top-notch candidates. 

– Client Survey

Client Manager, ProFocus Client

Our Services

Contract IT Staffing

Companies use our contract IT staffing services to add technology professionals to their teams for a long or short-term period of time.

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Contract IT Consulting

Contract IT consulting provides consultants who bring in high levels of expertise to guide initiatives and transfer knowledge.

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Contract-to-Hire IT Staffing

ProFocus provides a contract technology professional and the client can hire after they have proven themselves on the job.

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Direct Hire IT Staffing

ProFocus provides candidates for a client’s open position.  The client hires one of the candidates and pays a placement fee.

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Statement of Work (SOW)

ProFocus completes projects or manages responsibilities for a client company according to an SOW contract.

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IT Staffing for Contract Teams

ProFocus provides a team of contract technology professionals to focus on a specific project or responsibility.

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When a client wants to work with a professional but not hire them as a regular employee, ProFocus can provide them on a contract basis.

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Managed Services

ProFocus provides managed services to focus on specific projects or initiatives.

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Typical Technologies and Practices

  • Salesforce Service Cloud
  • Slack
  • Freshservice
  • SysAid
  • Zendesk
  • Help Scout
  • ServiceNow IT Service Management
  • Vision Helpdesk
  • Jira Service Management
  • GoTo Resolve
  • ManageEngine Servicedesk Plus
  • Solarwinds Service Desk
  • Uservoice
  • Microsoft RDCMan
  • Evernote
  • Brosix
  • Asana
  • Guru
  • Zoho Serveys
  • Kontentino
  • VirtualBox
  • Ultimate BootCD
  • Gedit
  • Notepad++
  • Bugzilla
  • Osticket
  • ITIL
  • IT Service Management (ITSM)
  • CMMI
  • BiSL
  • MOF

Recent ProFocus Engagements

  • Architect and Senior Software Engineer working on a long-term contract to architect and develop a key software platform at Fortune 500 manufacturing company.
  • Senior Software Engineer working on a long-term contract to upgrade and improve the iOS app for a software company.
  • Software Development Manager was placed on a direct hire basis at a SaaS company that is expanding rapidly.
  • A Senior Java Engineer working on a long-term contract to develop integrations between software company’s applications and their client’s manufacturing automation systems.

Why Use ProFocus?

  • Bring on specialized skillsets you don’t currently have.
  • Bring on additional team members to add to your teams and accelerate projects.
  • Bring on talent you can convert to regular employees after a trial period (contract to hire).

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