Technical Support and Service Desk
Positions
- Help Desk Support
- Desktop Support
- IT Support Specialist
- IT Support Technician
- IT Support Engineer
- IT Support Analyst
- IT Helpdesk Analyst
- IT Service Desk Analyst
- IT Service Desk Engineer
- IT Service Desk Manager
- IT Service Desk Team Lead
- IT Service Delivery Manager
- Technical Support Engineer
- Technical Support Analyst
- Technical Support Specialist
- Technical Support Consultant
- Technical Support Manager
- Technical Support Team Lead
- IT Operations Support Specialist
- IT Operations Support Analyst
- Desktop Support Technician
- Desktop Support Specialist
- Desktop Support Analyst
- Desktop Support Manager
- Application Support Analyst
- Application Support Engineer
- Application Support Specialist
- Software Support Analyst
- Network Support Technician
- Network Support Engineer
- Network Support Specialist
- Network Support Analyst
- Network Support Manager
- Infrastructure Support Engineer
- Infrastructure Support Analyst
- Infrastructure Support Specialist
- Systems Support Technician
- Systems Support Analyst
- Systems Support Engineer
- Systems Support Specialist
Great at finding top-notch candidates.
Our Services
Contract IT Staffing
Companies use our contract IT staffing services to add technology professionals to their teams for a long or short-term period of time.
Contract IT Consulting
Contract IT consulting provides consultants who bring in high levels of expertise to guide initiatives and transfer knowledge.
Contract-to-Hire IT Staffing
ProFocus provides a contract technology professional and the client can hire after they have proven themselves on the job.
Direct Hire IT Staffing
ProFocus provides candidates for a client’s open position. The client hires one of the candidates and pays a placement fee.
Statement of Work (SOW)
ProFocus completes projects or manages responsibilities for a client company according to an SOW contract.
IT Staffing for Contract Teams
ProFocus provides a team of contract technology professionals to focus on a specific project or responsibility.
Payrolling
When a client wants to work with a professional but not hire them as a regular employee, ProFocus can provide them on a contract basis.
Managed Services
ProFocus provides managed services to focus on specific projects or initiatives.
Typical Technologies and Practices
- Salesforce Service Cloud
- Slack
- Freshservice
- SysAid
- Zendesk
- Help Scout
- ServiceNow IT Service Management
- Vision Helpdesk
- Jira Service Management
- GoTo Resolve
- ManageEngine Servicedesk Plus
- Solarwinds Service Desk
- Uservoice
- Microsoft RDCMan
- Evernote
- Brosix
- Asana
- Guru
- Zoho Serveys
- Kontentino
- VirtualBox
- Ultimate BootCD
- Gedit
- Notepad++
- Bugzilla
- Osticket
- ITIL
- IT Service Management (ITSM)
- COBIT
- CMMI
- BiSL
- MOF
Recent ProFocus Engagements
- Architect and Senior Software Engineer working on a long-term contract to architect and develop a key software platform at Fortune 500 manufacturing company.
- Senior Software Engineer working on a long-term contract to upgrade and improve the iOS app for a software company.
- Software Development Manager was placed on a direct hire basis at a SaaS company that is expanding rapidly.
- A Senior Java Engineer working on a long-term contract to develop integrations between software company’s applications and their client’s manufacturing automation systems.
Why Use ProFocus?
- Bring on specialized
skillsets you don’t currently have. - Bring on additional team members to add to your teams and accelerate projects.
- Bring on
talent you can convert to regular employees after a trial period (contract to hire).