Information Specialist – SCCM, helpdesk, desktop support | Portland, Oregon

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TITLE:  Information Specialist – SCCM, MS Endpoint Configuration Manager, Windows 10

LOCATION:  Portland, OR

PAY: Target pay for this role is between $25 and $40 per hour but may vary based on experience.



  • ProFocus is searching for an Information Specialist – SCCM, MS Endpoint Configuration Manager, Windows 10, desktop support –  for a seven-month contract position at a public agency in Portland, OR.
  • This is a Mid-level level IT Support Specialist role with great pay and is responsible for answering support phone calls and emails, ServiceNow support tickets, troubleshooting end user issues, PC deploy and application installations. Please email us your resume so we can discuss.



  • Provides internal IT support to employees – including over the phone and in person support.

    Scope of Work:
  • Provide technical support to our internal customers (over the phone or in person)
  • Troubleshooting windows 10 OS, Various applications, Gmail, google drive/docs, printers, headset, mics
  • Pushing software via SCCM / managing systems via SCCM
  • Managing support tickets to track the issues and work performed.
  • Able to communicate with customers on complex IT issues to ensure they feel supported.
  • Looking for candidates who have done Help Desk or Desktop support
  • Troubleshooting end user issues, troubleshooting peripherals, ServiceNow support tickets, PC deploy and application installations.


  • 2-4 years of experience in IT support with SCCM
  • Understanding of Windows 10 OS
  • Troubleshooting end user issues (Desktops, Laptops, various applications)
  • Troubleshooting peripherals (headset, mics, printers)
  • Awareness of accounts (user and computer) within Windows Active Directory.
  • Looking for candidates who have done Help Desk or Desktop support
  • Awareness of ticketing systems and ticket management.
    Ability to lift 30 – 40 pounds (PCs or laptops and monitors)
  • Authorization to work in the US is a precondition of employment. We do not sponsor work visas.



  • Our client is a large public organization with an excellent reputation and culture, known as a leader in diversity and providing excellent services to the community.

WHY ProFocus

  • Candidates come first. ProFocus recently earned the Best in Staffing Award for Talent Satisfaction due to our World-Class service to our amazing candidates.
  • Quality process. We invest the time to learn about your skills, experience, and career goals in detail so we can find you a position that is a great fit.
  • Access to hiring managers. We have close relationships with some of the most respected companies in Portland. Due to those relationships, we can provide direct access to managers and positions that may not be available anywhere else.
  • Excellent benefits. We offer medical, dental, vision, 401k, education reimbursement, sick leave, and employer-paid short-term disability and life insurance.


Want to learn more? Contact one of our recruiters here or email [email protected].

Please email us your resume to apply: [email protected]

Visit our Job Seekers page to learn more and review other opportunities.


ProFocus is an equal opportunity employer. We value diversity in our workplace and encourage all qualified applicants regardless of race, color, age, sex, religion, national origin, physical or mental disability, pregnancy, marital status, veteran or military status, genetic information, sexual orientation, or any other characteristic protected by federal, state, or local laws.

About ProFocus

ProFocus is an IT staffing and consulting company. We strive to connect a select few of the right technology professionals to the right jobs.

We get to know our clients and candidates in detail and only carefully introduce a small number of candidates that fit the role well.